Our Commitment to Equity, Diversity, and Inclusion:
Chico State is committed to recruiting outstanding candidates. The ideal candidate will embrace our values predicated on the primacy of student success and the elimination of equity gaps, have demonstrated experience working with diverse populations, and will contribute to policies, programs, and practices that support an inclusive, accessible, and equitable learning and working environment. Black, Indigenous, People of Color, veterans, and those with bilingual and/or diverse abilities are encouraged to apply.
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Position Title:
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College of BSS Student Success Intern/Student Assistant
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College/Unit/Division:
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College of Behavioral and Social Sciences
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Department/School:
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College of BSS Advising
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Application Deadline:
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6/22/26
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Seasonal Role Working Dates:
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Student Employee Classification Level:
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- Student Employee III - $17.50
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Position Available for the Following Funding Types:
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Location Type:
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Role Description:
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The BSS Academic in the College of Behavioral and Social Sciences (BSS) is collecting application materials for Student Success Interns:
Description of Duties:
The College of Behavioral & Social Sciences’ Advising and Student Success student assistant position requires someone who can handle multiple tasks simultaneously, who is punctual, who understands and abides by confidentiality policies, and someone who can provide quality work in every task. In this position, student assistants report to the Senior Coordinator, Advising and Student Success, and also support each staff member on the Advising and Student Success Team. Each day, the student assistants will be provided with a list of projects and clear instructions. The Advising and Student Success Team includes the Senior Coordinator, Advising and Student Success and several professional staff advisors.
As the first person to greet the public at the Student Success Centers, the student assistants must have good customer service skills to be successful in this position. With over 1,000 student visits to Centers each semester, student assistants must be able to handle a high-volume workload and work with a broad and diverse student population. Student assistants are required to use a multi-line phone system, assist callers and be able to re-direct the callers to the appropriate party. Student Assistants will be responsible for a variety of duties, including but not limited to:
- Working 1:1 and in small groups with BSS students on matters such as academic success, getting connected and involved on campus, and accessing campus resources
- Entering and tracking data related to the programs they are involved in
- Conducting phone campaigns to non-enrolled students or prospective students for the College
- Assisting staff advisors with advising-related projects such as checking enrollment status or reviewing degree progress reports
- Maintaining office equipment/supplies, which include ensuring the printers are fully stocked with paper and ink
- Scheduling and maintenance of the Centers for club meetings and events
- Collaborating with staff advisors to create and present workshops and study groups for BSS students to work toward the goals set by the College regarding complex Student Success initiatives
- Supporting BSS recruitment events such as leading college academic tours and resource fair tabling
- Working independently with little supervision to manage the Centers
- Adhere to FERPA guidelines to ensure student confidentiality and fulfill mandatory reporting responsibilities in accordance with Title IX regulations.
- Minimum hours per week: 10 hours
- Maximum hours per week: 20 hours
Additionally, student assistants will be asked to work closely with BSS faculty, staff, and the dean’s office as it relates to their work
The College of BSS Dean and Associate Dean will require different tasks for student assistants. These tasks are more infrequent than most tasks assigned by other office staff members or are incorporated with other office tasks/projects.
The tasks listed are just some of the projects student assistants are required to perform. Specific knowledge and experience of student success, Chico State organizational structure, resources and academics is preferred. Additionally, knowledge of Microsoft Outlook, Excel, Word, PowerPoint and Publisher, Adobe Acrobat Pro, customer service, operating multi-line phone system, detail-oriented skills, and general front office demeanor will be considered helpful. All necessary training will be provided upon hire.
Exceptions to the minimum eligibility qualifications may be granted at the sole discretion of the University.
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Applicants Must Provide:
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- Resume (required)
- Fall Class schedule / availability – (required)
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Job-related questions should be directed to:
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- Yung-Hwa Anna Chow, Search Committee Chair
- Behavioral and Social Sciences Building, BSS 125D
- 400 W. First Street, Chico, CA 95929-0450
- (530) 898-4508
- ychow@csuchico.edu
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Additional Information:
All work must be performed within the State of California.
Education Code 89521 Requirements: Applicants will be required to disclose whether they have received a final administrative decision or final judicial decision determining that they have committed sexual harassment within the last 7 years only after a determination is made that they meet the minimum qualifications for the position, and before an offer of employment is extended. Applicants who reach the final stages of the application process must also sign a release form that authorizes the release of information by the applicant’s current and/or former employers to the CSU concerning any substantiated allegations of misconduct.
Compliance training completion (approx. 4 hours of work time) is required of this position within the first 30 days of work.
The person holding this position may be considered a ‘mandated reporter’ under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.
OR
The person holding this position is not considered a ‘mandated reporter’ under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.
A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with the CSU. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current CSU employees who apply for the position.
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A background check (including a criminal records check) is not required for this position.
For disability-related accommodations, please call the ADA Coordinator at (530) 898-5959.
All positions are contingent on funding.
Chico State is an Equal Opportunity Employer. We consider qualified applicants for employment without regard to race, religion, color, national origin, ancestry, age, sex, gender, gender identity, gender expression, sexual orientation, genetic information, medical condition, disability, marital status, or protected veteran status and only employ individuals authorized to work in the U.S.
CSU, Chico's Annual Security Report includes summaries of institutional policy relating to campus safety, drug and alcohol use, sexual assault, and other matters. The report is published in compliance with the Clery Act and includes three years of certain crime statistics that occurred in Clery Act defined geography. A paper copy of the report may be requested in person at CSU, Chico Police Department or by calling 530-898-5555. It is also available on the web atAnnual Security & Fire Safety Report.
