Our Commitment to Equity, Diversity, and Inclusion:
Chico State is committed to recruiting outstanding candidates. The ideal candidate will embrace our values predicated on the primacy of student success and the elimination of equity gaps, have demonstrated experience working with diverse populations, and will contribute to policies, programs, and practices that support an inclusive, accessible, and equitable learning and working environment. Black, Indigenous, People of Color, veterans, and those with bilingual and/or diverse abilities are encouraged to apply.
| Position Title: |
Customer Service Technician |
| College/Unit/Division: |
Student Affairs |
| Department/School: |
Financial Aid and Scholarship Office |
| Application Deadline: |
4/30/2026
|
| Seasonal Role Working Dates: |
Summer 2026 through Summer 2027
|
| Student Employee Classification Level: |
Student Employee III - $17.50
|
| Position Available for the Following Funding Types: |
Federal Work Study
|
| Location Type: |
On-site |
| Role Description: |
Description of Duties:
The primary function of this position is to provide front-line customer service for students, parents, faculty, and staff in a fast-paced environment. Responsibilities include assisting students, parents, faculty, and staff via telephone, email, and at the front window regarding financial aid eligibility, policies, procedures, and regulations, as well as referring students to other departments on- and off-campus. Customer Service Technicians must be able to handle a high volume of inquiries during peak periods while maintaining accuracy and following FERPA guidelines to maintain confidentiality
Other duties may include the review of confidential documents and incoming forms to check for completeness and distribute them appropriately; scanning and linking documents using Perceptive Content and PeopleSoft; sorting, opening, and distributing incoming mail; keep all incoming documents organized and moving forward through the processing workflow steps; and sort and file documents, maintaining accurate filing systems. All work must be conducted in compliance with FERPA guidelines and institutional privacy standards.
Customer Service Technicians may also be assigned to assist Financial Aid Advisors in creating, editing, and posting content to various social media platforms (TikTok, Instagram, Facebook).
Minimum Qualifications:
Must have Federal Work Study eligibility. Applicants are not required but preferred to have some understanding of federal and state grants, federal loans, financial aid appeals, and FAFSA/CADAA application processing.
Successful applicants will demonstrate strong attention to detail, be highly organized, motivated, and dependable, and have the ability to function effectively in a high-volume, fast-paced environment. The position requires the ability to analyze financial aid information and communicate accurate, clear responses to customer inquiries. Excellent interpersonal and communication skills are essential. Previous customer service experience is preferred.
Applicants should be available to work a minimum of 15 hours per week. Must also be available to work during all school breaks (fall/winter/spring), especially during the summer months. Our peak periods are the weeks before the start of each semester. For fall this includes the months of July and August, and for Spring the month of January.
During the academic year, our office is open Monday through Friday 8am-5pm, closed Saturday and Sunday. Summer hours may differ, typically Monday through Thursday, closed Friday – Sunday.
Exceptions to the minimum eligibility qualifications may be granted at the sole discretion of the University.
|
| Applicants Must Provide: |
- Resume (required)
- Cover Letter (required)
- Separate document (required):
- Student ID#
- Expected graduation date
- Class schedule and hours of availability for Spring 26, Summer 26, and Fall 26
|
| Job-related questions should be directed to: |
Sandyvel Gaona
sgaona1@csuchico.edu
530-898-6451
|
Additional Information:
All work must be performed within the State of California.
Education Code 89521 Requirements: Applicants will be required to disclose whether they have received a final administrative decision or final judicial decision determining that they have committed sexual harassment within the last 7 years only after a determination is made that they meet the minimum qualifications for the position, and before an offer of employment is extended. Applicants who reach the final stages of the application process must also sign a release form that authorizes the release of information by the applicant’s current and/or former employers to the CSU concerning any substantiated allegations of misconduct.
Compliance training completion (approx. 4 hours of work time) is required of this position within the first 30 days of work.
The person holding this position is not considered a ‘mandated reporter’ under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.
A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with the CSU. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current CSU employees who apply for the position.
For disability-related accommodations, please call the ADA Coordinator at (530) 898-5959.
All positions are contingent on funding.
Chico State is an Equal Opportunity Employer. We consider qualified applicants for employment without regard to race, religion, color, national origin, ancestry, age, sex, gender, gender identity, gender expression, sexual orientation, genetic information, medical condition, disability, marital status, or protected veteran status and only employ individuals authorized to work in the U.S.
CSU, Chico's Annual Security Report includes summaries of institutional policy relating to campus safety, drug and alcohol use, sexual assault, and other matters. The report is published in compliance with the Clery Act and includes three years of certain crime statistics that occurred in Clery Act defined geography. A paper copy of the report may be requested in person at CSU, Chico Police Department or by calling 530-898-5555. It is also available on the web at Annual Security & Fire Safety Report.
