IT Support Services (Service Desk)
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Job no: 552235
Work type: Student Assistant, Student Assistant - Federal Work Study
Location: Chico
Categories: Administrative, Temporary, Part Time, Information Systems & Technology, On-site (work in-person at business location), Unit 15 - CSUEU - Student Assistants
Our Commitment to Equity, Diversity, and Inclusion:
Chico State is committed to recruiting outstanding candidates. The ideal candidate will embrace our values predicated on the primacy of student success and the elimination of equity gaps, have demonstrated experience working with diverse populations, and will contribute to policies, programs, and practices that support an inclusive, accessible, and equitable learning and working environment. Black, Indigenous, People of Color, veterans, and those with bilingual and/or diverse abilities are encouraged to apply.
| Position Title: |
IT Support Services (Service Desk)
|
| College/Unit/Division: |
Division of IT |
| Department/School: |
ITSS |
| Application Deadline: |
10/20/2025
|
| Seasonal Role Working Dates: |
Academic Year 25/26 with an option for summer work |
| Student Employee Classification Level: |
Student Employee I - $16.50 |
| Position Available for the Following Funding Types: |
Federal Work Study
|
| Location Type: |
On-site |
| Role Description: |
Description of Duties:
Front-line support at the desk, on the phone, and online for IT issues and requests
• Issue, troubleshoot, and replace Wildcat ID cards
• Provide Tier 2 troubleshooting for more complex service desk requests
• Document and track issues in the ticketing system and escalate when necessary
• Guide campus users to the right tools, services, or knowledge resources
• Create a welcoming and helpful experience for a diverse community
Minimum Qualifications:
Available to work 12–20 hours per week
• Strong communication skills and a willingness to learn new technology
• Dependable, detail-oriented, and organized
• Comfortable explaining technology in clear, simple terms
Exceptions to the minimum eligibility qualifications may be granted at the sole discretion of the University.
|
| Applicants Must Provide: |
- Resume (required)
- Work study / financial aid award
|
| Job-related questions should be directed to: |
- Jeremy Olguin
- 530-898-4863
- jdolguin@csuchico.edu
- KNDL109
|
Additional Information:
All work must be performed within the State of California.
Compliance training completion (approx. 4 hours of work time) is required of this position within the first 30 days of work.
The person holding this position is not considered a ‘mandated reporter’ under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.
A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with the CSU. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current CSU employees who apply for the position.
For disability-related accommodations, please call the ADA Coordinator at (530) 898-5959.
All positions are contingent on funding.
Chico State is an Equal Opportunity Employer. We consider qualified applicants for employment without regard to race, religion, color, national origin, ancestry, age, sex, gender, gender identity, gender expression, sexual orientation, genetic information, medical condition, disability, marital status, or protected veteran status and only employ individuals authorized to work in the U.S.
CSU, Chico's Annual Security Report includes summaries of institutional policy relating to campus safety, drug and alcohol use, sexual assault, and other matters. The report is published in compliance with the Clery Act and includes three years of certain crime statistics that occurred in Clery Act defined geography. A paper copy of the report may be requested in person at CSU, Chico Police Department or by calling 530-898-5555. It is also available on the web at Annual Security & Fire Safety Report.
Advertised: Pacific Daylight Time
Applications close: Pacific Daylight Time
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