Box Office Student Assistant
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Job no: 550669
Work type: Student Assistant - Federal Work Study
Location: Chico
Categories: Administrative, Temporary, Part Time, On-site (work in-person at business location), Unit 15 - CSUEU - Student Assistants
Our Commitment to Equity, Diversity, and Inclusion:
Chico State is committed to recruiting outstanding candidates. The ideal candidate will embrace our values predicated on the primacy of student success and the elimination of equity gaps, have demonstrated experience working with diverse populations, and will contribute to policies, programs, and practices that support an inclusive, accessible, and equitable learning and working environment. Black, Indigenous, People of Color, veterans, and those with bilingual and/or diverse abilities are encouraged to apply.
| Position Title: |
Box Office Student Assistant
|
| College/Unit/Division: |
University Public Engagement |
| Department/School: |
University Box Office |
| Application Deadline: |
March 2, 2026 |
| Seasonal Role Working Dates: |
Academic Year 25/26 |
| Student Employee Classification Level: |
Student Employee I - $16.90 |
| Position Available for the Following Funding Types: |
Federal Work Study |
| Location Type: |
On-site |
| Role Description: |
Under general supervision of Box Office staff, Tier 1 Student Assistants are the first point of contact for patrons at the University Box Office. This entry-level position focuses on learning the basics of ticketing, customer service, and box office operations in a supportive, team-oriented environment.
Primary Responsibilities:
- Greet and assist walk-up customers with questions. Such as:
- Event info
- Pricing
- Venue Info
- Client information
- Website Assistance
- Sell tickets and subscriptions using Patron Manager Ticketing Software
- Answer office phone calls courteously and provide basic assistance
- Manage payments (cash, credit, and check) with accuracy
- Generate and print daily sales report
- Maintain knowledge of campus events by reviewing client websites and materials
- Assist with general office duties such as printing, organizing supplies, and mail prep
- Qualify orders within Patron Manager
- Learn the Commencement Ticketing process to help students and guests with their questions by phone or in office.
Event Work (As Needed):
- May occasionally assist with event support when limited staff is available.
Qualifications:
- Friendly, professional demeanor with strong communication skills
- Basic computer proficiency
- Willingness to learn, follow procedures, and work as part of a team
- Must maintain a minimum GPA of 2.5
- Must be available to work Commencement (finals week and weekend in May)
Training Provided:
- Ticketing software (Patron Manager)
- Customer service basics
- Box Office procedures
- Commencement ticketing Software
Exceptions to the minimum eligibility qualifications may be granted at the sole discretion of the University.
|
| Applicants Must Provide: |
- Resume
- Cover letter
- Work study / financial aid award
- Class schedule & availability
|
| Job-related questions should be directed to: |
Christopher J Zinna
czinna@csuchico.edu
OR
Cosima J Nigro-Dorton
cjnigro-dorton@csuchico.edu
|
Additional Information:
All work must be performed within the State of California.
Compliance training completion (approx. 4 hours of work time) is required of this position within the first 30 days of work.
The person holding this position is not considered a ‘mandated reporter’ under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.
A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with the CSU. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current CSU employees who apply for the position.
For disability-related accommodations, please call the ADA Coordinator at (530) 898-5959.
All positions are contingent on funding.
Chico State is an Equal Opportunity Employer. We consider qualified applicants for employment without regard to race, religion, color, national origin, ancestry, age, sex, gender, gender identity, gender expression, sexual orientation, genetic information, medical condition, disability, marital status, or protected veteran status and only employ individuals authorized to work in the U.S.
CSU, Chico's Annual Security Report includes summaries of institutional policy relating to campus safety, drug and alcohol use, sexual assault, and other matters. The report is published in compliance with the Clery Act and includes three years of certain crime statistics that occurred in Clery Act defined geography. A paper copy of the report may be requested in person at CSU, Chico Police Department or by calling 530-898-5555. It is also available on the web at Annual Security & Fire Safety Report.
Advertised: Pacific Standard Time
Applications close: Pacific Standard Time
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